Citizen's Charter

i. Organisation Structure

ii. Vision

The Children's Film Society, India (CFSI) was established in 1955 seeks to provide children with clean and healthy value based entertainment with a view to look after their entertainment and educational needs through the medium of films. CFSI seeks. to make and exhibit films that are specially suited for children.

iii. Mission

The Mission of CFSI is to facilitate promotion of children's films by encouraging, strengthening and spreading the Children's Film Movement all over the country and abroad.

iv. Service Standards

v. Grievance Redressal Mechanism

CFSI redresses any grievance from a prospective Filmmaker or Exhibitor or any other Authority or person by acknowledging receipt of the grievance within 3 days and then looking into the matter/sorting it out on a priority basis.

Public Grievance Officer
Shri V.Krishnan, Administrative Officer
Help line No. to lodge grievance
23538592, 23516136, 23521120
Website address : www.cfsindia.org
Email : admin@cfsindia.org
Response expected by person lodging grievance : acknowledging receipt of the grievance within 3 days and then looking into the matter/sorting it out on a priority basis.

Time line for redress : three days from receipt of written request

vi. Stakeholders / Clients

Our Clients are:
1. Prospective Film-makers.
2. Film Distributors and Organisors
3. School children
4. Schools, private as well as Govt. organizations, private individuals
5. Doordarshan Kendras (both Regional as well as National Network), various Satelliten channels like Star Gold, Sahara T. V. etc.
6. District & State Authorities and Union Territories.
7. International and National Film Producers and Directors.
8. Vendors/Service Suppliers.

(1) Production
Prospective Film-makers

An opportunity to make a children's film by entering into an agreement with the Director of the Film (after the Synopsis, Script Budget etc. have been approved). In fact, after the proposal for making a children's film (in Form 'A') submitted by an outside Producer/Executive Director, is approved by the Script/Production Committee along with D.D. for Rs.3000/- non refundable it goes back to the applicant for submitting a detailed screenplay (in form 'B' along with a DD of Rs.3000/-) which is then circulated among the Script Committee members. Once the screenplay is approved by the Script Committee, it places the proposal before the Assessment Committee for final stage of production, which then goes into the budget of the film to be made. On approval by the Assessment Committee, Agreement for the production of film is being entered between CFSI and the film maker who has submitted the proposal In case of any difference between CFSI and Executive Producer, arbitration clause could be used. The details of the payment to be made to the Executive Producer/Director are regulated as follows:

After signing the agreement CFSI will provide sanctioned amount to the Director only after Director provides 50%
Bank Guarantee.
a) Amount 1: 20% of the Contract amount against submission of first Bank Guarantee (amounting to 20% of the total budget).
b) Amount 2: 30% of the contract amount against second Bank Guarantee (amounting to 30% of the total budget) or furnishing of two Sureties having adequate immovable assets and properties etc. for the like amount from each of them in the prescribed form. The Sureties shall be liable jointly and severally, to refund the amount due to the CFSI in case of breach of the conditions of the contract.
c) Amount 3: 30% of the Contract amount on approval of Rough-cut and hypothecation of entire material in the prescribed "Form" to the CEO, CFSI and after insuring all film/video materials against all risks including that of fire & theft at his/her own cost and producing letter from an accredited Film Laboratory & Studio that the material is kept in their safe custody on behalf of the CFSI till the film is completed and all the material is handed over to the CFSI.
d) Amount 4: The balance 20% after delivery of the film duly certification and acceptance of the entire materials mentioned in list of deliverables.

Please note that CFSI will retain the right to stop payment towards the project if the rough cut does not meet the satisfaction and approval of CFSI Script Committee.

(2) MARKETING

Film Distributors / Organisers
Film Distributors can hire prints of films from CFSI for various types of screening by paying the relevant hire charges.

School Children
CFSI conducts theatrical/non-theatrical screenings of children's films for the benefit of children all over the country.

Schools. Govt. Organlsations. Pvt. Institutions/Individuals
These authorities can buy DVD’s of CFSI films for viewing. The cost of one DVD is Rs.150/- whereas for more than one DVD the price with discount is as below: One to Nine DVD : Rs.150/-
Ten to Nineteen DVD : Rs. 135/-
Twenty to Forty nine DVD : Rs.120/-
Fifty and more DVD : Rs.100/-
Courier Charges upto 20 DVD Rs.200/-
21 to 80 DVD Rs.500/- only within India
For outside India kindly enquire on marketing@cfsindia.org
T. V. Channels CFSI provides films for screening to T. V.channels who can provide entertainment to their audience.
District & State Authorities During the Golden Jubilee Film Festival in November 2006 at Delhi, the Honourable Minister of Information and Broadcasting, Govt of India announced that there will be no charges to be taken from children for film shows organised by CFSI with effect from 1.4.2007
A forum/platform for organizing children's film seminars workshops (animation, video, film appreciation, script-writing), Bonanzas, International Competitive Children's Film Festival.

vii. Responsibility centers and subordinate organizations

Head office at Mumbai and branch offices at Delhi and Chennai

viii Indicative expectations from service recipients :

CFSI's main objective is to reach out to children both in urban and rural areas. It tries to reach out to its target by Production & Exhibition of its films through its various activities. Thus, CFSI expects to maintain a healthy working relationship with its clients and citizens and sort out problems (if any) amicably.

OTHER IMPORTANT INFORMATION
International/National Film Producers/Directors

CFSI invites them to be members of Juries for the International Film Festival. It forms a channelizing agency for children's films under the Ministry of Information & Broadcasting. Children's films to be imported/exported and being handled through diplomatic bag of the Ministry of External Affairs.

Vendors/Service Suppliers

CFSI makes prompt payment to all vendors/service suppliers.